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5 Key Components For Healthcare Assistants

Healthcare Assistants are essential in a variety of different areas, including Chiropractic offices, Pharmacies, Physician's offices, Dental offices, Physiotherapy clinics, and hospitals.  Each different area of healthcare may have different titles for these invaluable assistants, such as Chiropractic Assistant, Medical Administration Assistant, Pharmacy Assistants, Physiotherapist Assistant, etc. 

In each case, the Healthcare Assistant is typically the patient's first impression of the facility. With this in mind, it's imperative for the Assistant to remember first impressions are lasting impressions.  

Patient Management is the most important part of an Assistant's responsibilities.  The following five components will help Assistants acheive a good first impression:

F = Friendly 

Patients feel more at ease and welcomed to the facility when greeted by their first name.  Quickly learning patients' names is a vital part of your role as an Assistant.   As is showing sincere interest in your patients.  This can be achieved by engaging in conversation, and more importantly remembering key parts of the conversations, so you can refer to them on future visits.  ie. does your patient have pets, kids, grandkids?  Ask about the pets, etc. at subsequent visits.  Is the patient going on vacation? Ask about the vacation on future visits.

I = Intelligent 

Additionally, it is important for Assistants to be prepared to answer patients' questions.  Sometimes the questions are ones that should be answered by the Chiropractor, Pharmacist, Physician, Dentist, or Physiotherapist.  As an Assistant, you are required not only to know which questions should be referred to others, but also the best way to respond to a patient, to ensure the patient feels welcome to ask questions. 

R= Resourceful 

Every facility has it's day to day problems.  Can you guess who needs to be equipped to promptly and efficiently deal with problems?  You betcha, the Assistants!  Sometimes problems also cause delays, resulting in increased patient waiting times.  A good Assistant learns how to empathize with patients, and helps patients deal with the wait. 

S= Self-discipline

In addition to Patient Management, many Assistants are required to handle Office Management.  The unfortunate part of Office Management is, it sometimes includes dealing with deliquent patient accounts.  Knowing how to handle these accounts, by exercising self-discipline, ensures you will remain calm and pleasant, yet firm in communications with patients regarding account payments.  

T= Trustworthy

Each time a patient steps into a facility, he or she entrusts his or her health in your hands.  Over time patients become more at ease, simply because they trust you!  Trust is not only earned, it must be maintained, making it an absolute must in carrying out your daily duties.  

Don't forget, your employer is also trusting you to protect and promote his or her Practice.   

Remember FIRST impressions make a difference!